Most Common F&Q

Q&A Set 1: Flight Delays (Reliability)

Question: What happens if my flight to JFK or Newark is delayed? Will the driver wait? Answer: Yes, absolutely. We use real-time flight tracking software to monitor your arrival time. If your flight is delayed, our dispatch team adjusts your pickup time automatically so your chauffeur is there when you land. You do not need to worry about contacting us mid-flight.

Q&A Set 2: The Pickup Process

Question: How do I find my driver at the airport? Answer: We offer two pickup options. 1) Curbside Pickup: We will text you upon landing. Once you have your luggage, you exit the terminal, and we pull up to the curb. 2) Meet & Greet: Your chauffeur will meet you inside the terminal at baggage claim holding a sign with your name. Please specify which you prefer when booking.

Q&A Set 3: Child Safety (Crucial for Families)

Question: Do you provide car seats for children, or can I bring my own? Answer: Safety is our priority. We can provide child safety seats (infant, toddler, or booster) upon request for a small additional fee. You are also welcome to bring your own car seat, and our chauffeurs will assist you in securing it. Please mention this requirement when you book your ride.

Q&A Set 4: Vehicle Capacity

Question: We are a group of 6 with large luggage flying out of HPN. What vehicle should we book? Answer: For a group of 6 with luggage, we recommend our Luxury SUV or Sprinter Van service. Sedans typically hold up to 3 passengers with limited luggage. Our SUVs offer ample space for golf bags, large suitcases, and snow gear. Feel free to call us to confirm luggage capacity!